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Find setup guides, product tutorials, troubleshooting steps, and answers for every Zappilo workflow.

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Getting Started3 articlesAI Workforce2 articlesShared Inbox2 articlesCRM2 articlesAutomation2 articlesIntegrations2 articlesTeams & Users2 articlesSecurity2 articlesBilling2 articlesProduct Updates2 articles

Knowledge base

AI Workforce

2 articles

See Zappilo in action
AI Workforcehow to

Configure the Zappilo AI Agent

Configure AI instructions, organization knowledge, conversation behavior, and calendar support for customer conversations.

7 min readRead article
AI Workforceguide

Configure AI Handover and Agent Mapping

Route conversations from Zappilo AI to the right human agent while preserving organization and conversation-level priorities.

6 min readRead article