One Customer Communication Platform
For Modern Business
Zappilo brings WhatsApp and website conversations, CRM, AI assistance, automation, scheduling, campaigns, and analytics into one business communication platform.
Customer Context Gets Lost Between Tools
Separate communication, CRM, scheduling, campaign, and reporting systems make it harder for teams to see the complete customer journey.
One Platform. One Customer View.
One Source Of Truth.
Conversations, customer records, opportunities, appointments, campaigns, and workflows stay connected in one system.
From First Message To Ongoing Follow-Up
A connected workflow keeps conversation history, customer context, assignments, meetings, and opportunities available to the team.
Every Customer,
Fully In View.
A connected customer profile keeps supported conversations, contact data, appointments, opportunities, notes, files, and campaign activity together.
Ahmed Al-Rashidi
One Configurable AI Layer
Configure knowledge, qualification, routing, handover, scheduling, and opportunity assistance around the way your organization works.
FAQ & Contextual Replies
Use approved FAQ knowledge and organization instructions to support relevant customer conversations.
Lead Qualification
Collect business-defined details with configurable questions, re-ask behavior, and optional fields.
Team Routing
Route by source, intent, working hours, round robin, or least-active agent based on configured rules.
Human Handover
Hand a conversation to the team when the customer asks, confidence is low, or a configured condition is reached.
Calendar Booking
Offer and confirm available meeting times when Google or Microsoft calendar access is enabled.
Opportunity Intelligence
Summarize conversations, extract customer requirements, and suggest a useful next action for an opportunity.
A shared organization-level configuration keeps AI behavior and handover rules consistent.
Explore AI WorkforceRun Core Operations From One Place
Move between inbox, CRM, analytics, campaigns, automation, and calendar while keeping customer context connected.
Inbox
Inbox Module
Access inbox tools from the Zappilo workspace. Core records remain linked across communication, CRM, calendar, campaigns, and reporting.
Open InboxWhat Changes With Connected Operations
Zappilo gives teams a structured way to connect customer communication, ownership, opportunities, scheduling, and follow-up.
Follow-ups depend on separate reminders and notes
Teams can prepare targeted communication for a selected audience and time
New conversations can wait until a team member is available
Approved answers and qualification questions can support incoming conversations
Customer details and activity live in separate tools
Supported conversations, contacts, opportunities, and meetings share context
Team members decide who should own each new conversation
Configured routing can use source, intent, availability, and working hours
Pipeline and campaign activity are difficult to compare
Dashboards make supported conversation, pipeline, campaign, and widget activity visible
Dedicated Industry Workflows
Zappilo includes purpose-built data and workflow capabilities for real estate and ecommerce operations.
Connect customer conversations with the records and actions used by your industry team.
Connect Core Customer Systems
Link supported communication, calendar, commerce, webhook, and API services to your Zappilo workspace.
Connected Tools For Customer-Facing Teams
Bring communication, CRM, AI assistance, automation, scheduling, campaigns, and reporting into one coordinated workspace.
Communication
Manage WhatsApp Business and website chat conversations in a shared team inbox with assignments and internal notes.
CRM
Connect contact profiles, custom fields, conversation history, opportunities, meetings, notes, files, and activities.
AI Workforce
Configure one AI layer for approved replies, qualification, routing, handover, scheduling, and opportunity context.
Automation
Build WhatsApp flows with message and keyword triggers, branches, media, templates, actions, and webhooks.
Scheduling
Offer calendar-aware appointment booking when a supported Google or Microsoft calendar is enabled.
Campaigns
Create segmented WhatsApp campaigns, schedule delivery, and monitor supported delivery and engagement activity.
Analytics
Review dashboard, pipeline, campaign, and website widget activity from connected operational data.
All In One Platform
Keep supported conversations, customer records, opportunities, appointments, campaigns, and workflows connected so teams can work with shared context.
A Platform That Continues To Evolve
Zappilo combines available communication and operational capabilities with focused development for industry-specific workflows.
Zappilo Platform Questions
Clear answers about the customer communication platform, its core capabilities, and supported integrations.
What is the Zappilo customer communication platform?
Zappilo is a customer communication platform that brings WhatsApp Business and website conversations together with customer records, opportunities, AI assistance, scheduling, campaigns, and automation.
Which communication channels does Zappilo support?
Zappilo supports WhatsApp Business and website chat. Teams can manage supported conversations from a shared inbox, with availability based on account configuration and plan.
How do Zappilo AI and human teams work together?
Zappilo AI can use approved FAQ knowledge and organization settings to answer questions and collect qualification details. Conversations can be routed or handed to a human when a customer asks, confidence is low, or configured rules apply.
Does Zappilo include CRM capabilities?
Yes. Zappilo can manage contacts, groups, custom fields, and conversation history alongside opportunities, stages, owners, meetings, notes, files, and activity records.
What can businesses automate with Zappilo?
Businesses can build WhatsApp flows with message or keyword triggers, branches, templates, media, webhooks, assignments, and appointment scheduling. They can also schedule campaigns and follow-up communication.
Which integrations are available with Zappilo?
Zappilo supports integrations including Meta WhatsApp Business Cloud, the Zappilo website chat widget, Google Calendar, Microsoft Calendar, Shopify, Zoho Commerce, webhooks, and REST APIs. Availability depends on plan and configuration.
Start Running Your Business
From One Platform
Stop switching between tools and start managing conversations, customers, and operations from one intelligent system.