Ecommerce Customer
Communication
Zappilo is an ecommerce CRM that connects supported product enquiries, shopping assistance, carts, order context, customer communication, automation, and campaigns.
Why Online Stores Lose Sales
Every missed message is a missed sale. These are the operational gaps costing ecommerce businesses revenue every day.
Everything your ecommerce business needs to convert, retain, and grow — from a single intelligent platform.
From Product Discovery To Repeat Customer
Zappilo manages the complete shopping journey — from first enquiry to loyal repeat buyer.
Your AI Ecommerce Workforce
Six specialised AI agents work together to drive sales, automate operations, and keep customers happy — 24 hours a day.
Help Customers Find The Perfect Product
Your AI shopping assistant understands what customers are looking for — and guides them directly to the right product, every time.
- Understands budget, category, colour, and size preferences
- Shares product cards with images and pricing
- Explains differences between options clearly
- Answers follow-up questions in real time
- Guides customer smoothly to checkout
Recover More Lost Revenue
Automated recovery sequences re-engage shoppers who left without purchasing — turning abandoned carts into completed orders.
Keep Customers Informed At Every Step
Automated order updates delivered via WhatsApp — from confirmation to delivery and beyond. Zero manual effort from your team.
- Instant order confirmation with details
- Shipping notifications with tracking links
- Out-for-delivery alerts
- Delivery confirmation
- Post-purchase review requests
- Automated repeat purchase campaigns
Built For Every Retail Business
Whether you sell fashion, electronics, or B2B wholesale — Zappilo adapts to your operational model.
Complete Visibility Across Ecommerce Operations
One dashboard. Every conversation, conversion, cart, and customer — in real time.
Why Modern Ecommerce Businesses Choose Zappilo
What Better Customer Operations Deliver
Measurable improvements across every dimension of your ecommerce business.
Powered By The Complete Zappilo Platform
Every component working together — so your ecommerce operations run as one connected system.
Ecommerce Customer Communication Questions
Clear answers about Commerce Hub, connected stores, catalog-aware product recommendations, carts, external checkout, order context, and automation.
What is Zappilo Ecommerce Customer Communication?
Zappilo Ecommerce Customer Communication connects supported WhatsApp Business and website conversations with Commerce Hub, a shared inbox, customer and CRM context, configured AI product assistance, workflow automation, campaigns, carts, and external checkout links.
What can retailers manage in Zappilo Commerce Hub?
Depending on configuration and plan, authorized teams can manage connected stores, product categories, products and variants, images, customers, orders, carts, field mappings, synchronization reports, and commerce events. Stores can use supported API, feed, or manual connection modes.
Which ecommerce platforms can connect with Zappilo?
Commerce Hub currently supports configured Shopify, Zoho Commerce, and Magento stores, plus approved feed and manual workflows. Available synchronization scopes, credentials, mappings, webhooks, and setup requirements depend on the selected platform and account configuration.
Can Zappilo recommend products in customer conversations?
Where enabled, configured AI can use active Commerce Hub catalog data and approved product enrichment to surface relevant in-stock products in supported conversations. WhatsApp product delivery requires the appropriate approved templates, and availability depends on plan and setup.
Can teams create carts and send customers to checkout?
Where enabled, authorized teams can create and manage Commerce Hub carts from available products and attach an external checkout URL. Checkout and payment are completed through the connected store or payment provider; Zappilo does not act as the payment processor.
Can Zappilo show customer and order context?
Connected commerce customers can be linked with Zappilo contacts, while synchronized orders can include line items, order status, payment and fulfillment status, totals, tracking URLs, and relevant store context for authorized users.
Can ecommerce customer follow-up be automated?
Teams can configure supported message and keyword triggers, branch conditions, content steps, team assignments, webhooks, and scheduled campaigns. Cart and order follow-up depend on available commerce data, customer consent, approved WhatsApp templates, provider rules, account configuration, and plan limits.
Build A Smarter Ecommerce Business
Convert more shoppers, automate customer journeys, increase repeat purchases, and deliver exceptional customer experiences with one intelligent platform.
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