Travel CRM For
Modern Travel Businesses
Zappilo is a travel agency CRM for managing holiday enquiries, customer communication, quotations, follow-ups, opportunities, and appointments from one connected platform.
Why Travel Businesses Lose Bookings
In a competitive travel market, speed, consistency, and intelligence are the difference between a confirmed booking and a lost opportunity.
One Platform. One Customer Journey.
One Booking Process.
From the first WhatsApp message to the repeat holiday campaign — every step managed in one intelligent platform built for travel businesses.
From First Enquiry To Loyal Traveller
Eleven automated stages — from the first WhatsApp message to the next holiday campaign — with zero manual handoffs.
Your AI Travel Workforce
Five AI agents working behind every enquiry — qualifying, quoting, following up, scheduling, and surfacing opportunities around the clock.
AI Travel Qualification Agent
Extracts destination, dates, group size, budget, and travel style from every enquiry automatically — before a consultant is involved.
AI Quote Assistant
Helps consultants surface the most relevant hotels, activities, and package combinations based on traveller preferences.
AI Follow-Up Agent
Monitors unconverted quotations and inactive travellers — triggering the right message at exactly the right moment.
AI Customer Insights Agent
Highlights high-intent opportunities, re-engagement signals from past travellers, and upcoming seasonal booking patterns.
AI Scheduling Assistant
Coordinates consultation calls, WhatsApp follow-ups, and callbacks — booking time slots without manual back-and-forth.
Turn More Quotes Into
Confirmed Bookings
Full visibility across every quotation — who viewed it, when, and what happened next. Automated follow-ups ensure no quote ever goes cold without a nudge.
Recommend The
Perfect Journey
Keep Every Traveller
Informed
Automated document collection, status updates, and approval notifications — no chasing, no missed deadlines.
Manage Every Stage
Of The Journey
Ten booking stages tracked automatically — from the first enquiry to the next holiday repeat campaign.
Know Every Traveller
Before You Reply
Every traveller's history, preferences, and upcoming plans — auto-built from every conversation and booking.
High-value traveller. December Switzerland enquiry in progress. Likely repeat booking — past Bali trip rated 5 stars. Offer early access to Christmas packages.
Built For Travel
Sales Teams
Every consultant aligned, every handover seamless, every opportunity visible — across your whole team in real time.
Never Let Another Booking Slip Away
Five intelligent automations running in the background — ensuring every quotation, every follow-up, and every retention opportunity is captured.
Built For Every Travel Business
Whether you run a boutique agency or a large tour operation — Zappilo adapts to your workflow, team size, and customer base.
Travel Agencies
Full lead-to-booking management
Tour Operators
Group & package tour workflows
DMC
Destination management operations
Corporate Travel
Business traveller management
Luxury Travel
VIP client & concierge workflows
Visa Consultants
Document collection & status tracking
Holiday Packages
Package sales & seasonal campaigns
Activity Providers
Excursion booking & confirmation
Complete Visibility Across Your Travel Business
Real-time analytics on bookings, conversions, consultant performance, and revenue — in one dashboard.
Why Modern Travel Businesses Choose Zappilo
The gap between manual operations and Zappilo is the gap between average bookings and a thriving business.
What Better Travel Operations Deliver
Measurable improvements that travel businesses see within the first 30 days of using Zappilo.
More Bookings
More enquiries converted through consistent follow-up
Faster Responses
Average response under 2 minutes — day or night
Better Customer Experience
Travellers feel understood, informed, and valued
Consultant Productivity
Consultants handle 3× more enquiries without more effort
Repeat Business
Automated retention campaigns bring travellers back
Revenue Opportunities
AI surfaces upsells, add-ons, and re-engagement windows
Powered By The Complete Zappilo Platform
Travel Operations is one lens into the platform — behind it sits AI, automation, CRM, analytics, and integrations all working together.
Travel CRM Questions
Clear answers about travel enquiries, shared inbox collaboration, quotation workflows, AI assistance, automation, campaigns, and appointment booking.
What is Zappilo Travel CRM?
Zappilo Travel CRM connects supported WhatsApp Business and website enquiries with a shared inbox, contacts, opportunity pipelines, configured AI assistance, workflow automation, campaigns, and appointments for authorized travel teams.
How does Zappilo help travel agencies manage customer enquiries?
Supported conversations can enter a shared team inbox where authorized users can assign ownership, add internal notes, review customer details, and connect each enquiry with relevant contact and opportunity context.
Can travel teams track quotations and booking opportunities in Zappilo?
Yes. Teams can use configurable opportunity stages, ownership, values, meetings, notes, activities, and files such as quotations, proposals, invoices, and contracts to manage the sales process. Final supplier reservations remain subject to the travel business's connected systems and workflow.
How can AI support travel customer communication?
Configured AI can use approved business knowledge, ask organization-defined qualification questions, capture useful customer context, and hand conversations to authorized team members when needed. Availability and usage depend on configuration, plan, and credits.
Can Zappilo automate travel enquiry follow-up?
Teams can configure supported message and keyword triggers, branch conditions, content steps, team assignments, webhooks, appointment actions, and scheduled campaigns. WhatsApp template approval, provider rules, account configuration, and plan limits apply.
Does Zappilo support consultation and appointment booking?
Yes. Where enabled, Zappilo can offer calendar availability and appointment booking through compatible public scheduling or website widget experiences, with Google or Microsoft calendar synchronization and team booking options depending on configuration and plan.
Does Zappilo replace a travel reservation system or GDS?
Zappilo focuses on customer communication, CRM context, team collaboration, AI assistance, automation, campaigns, and appointments. Reservation inventory, ticketing, supplier fulfillment, and payment capabilities require the travel business's supported external systems or integrations.
Build A Smarter
Travel Business
Capture more enquiries, automate repetitive work, convert more quotations, and create unforgettable customer experiences with one intelligent platform.