What's New In Zappilo
Explore the latest product updates, AI innovations, feature releases, performance improvements, and enhancements designed to help businesses communicate better, automate more, and grow faster.
AI Qualification Agent V2
Smarter lead qualification with multi-turn reasoning, intent scoring, and automatic CRM enrichment.
- Dynamic multi-turn qualification flows
- Intent confidence scoring (0-100)
- Auto-populate CRM fields from conversations
- Handoff triggers to human agents at the right moment
Latest Product Releases
A complete history of what we've shipped - and what it means for your business.
Recently Released Features
Every feature is built to solve a real business problem - here is what landed in the last 90 days.
Qualify leads automatically with multi-turn reasoning and smart handoffs
AI WorkforceFaster team communication with smarter assignment and SLA tracking
Shared InboxBuild complex automation workflows without writing a single line of code
AutomationEnriched profiles with lifecycle stage, score, and history at a glance
CRMOne campaign across WhatsApp, Instagram, and Facebook simultaneously
IntegrationsReal-time dashboards showing response rates, conversion, and team performance
AnalyticsContinuous Improvements
Resolved Issues
Coming Soon
A glimpse of what we are building next - no dates, just ambition.
Built With Customer Feedback
The Problem We Solved
Agents couldn't see context from AI conversations, causing repeat questions and dropped deals.
Zappilo AI now passes full conversation context when handing off to a human agent.
High-volume campaigns weren't converting because they treated all customers the same.
Smart segmentation and personalization tokens now tailor every message automatically.
Leaders couldn't see team performance, bottlenecks, or SLA breaches until it was too late.
Live dashboards now surface every conversation, agent, and metric in real time.
Building The Future Of Customer Operations
Each layer of Zappilo builds on the last - creating a complete, intelligent platform.
See What's Coming Next
Explore our product roadmap and vote on the features that matter most to your business.
View Product RoadmapQuestions About Zappilo Release Notes
Clear answers about product updates, improvements, fixes, supporting guides, and roadmap information.
What can I find on the Zappilo What's New page?
The What's New page collects Zappilo product updates, release notes, recently released features, platform improvements, resolved issues, and selected roadmap items in one place.
Which Zappilo products are covered in these release notes?
Updates can cover the Zappilo AI Workforce, Shared Inbox, CRM, automation, campaigns, integrations, analytics, security, reliability, and other platform capabilities.
Does Zappilo publish bug fixes as well as new features?
Yes. The page includes new features and improvements alongside resolved issues, helping customers understand both visible product additions and ongoing platform maintenance.
Where can I learn how to use a newly released feature?
The Zappilo Insights and Help Center resources provide related guides and practical information. Available links from the What's New page can take readers to supporting resources.
Are roadmap items and release dates guaranteed?
No. Roadmap items describe current product direction and may change as Zappilo evaluates customer feedback, technical requirements, and product priorities.
Experience The Latest Version Of Zappilo
Discover the newest features, AI capabilities, and workflow improvements designed to help your business operate smarter.
No credit card required - New features ship every month