Overview
Request a password-reset OTP, verify your identity, and choose a new secure Zappilo password.
Before You Start
- Access to the email address registered with the Zappilo account.
- A currently active user account.
Steps
1. Open Forgot Password
From the login page, choose the Forgot Password option.
2. Enter your account email
Use the same email address assigned to your Zappilo user account and request the OTP.
3. Check the verification email
Open the most recent Zappilo password-reset message and locate the one-time code.
4. Verify the OTP
Enter the code before it expires. Request a new code if the previous one is no longer valid.
5. Create the new password
Choose a strong password that is not reused on another service, then complete the reset.
6. Sign in again
Return to the login page and use the new password.
Recommended Practices
- Never share an OTP or password with another person.
- Check spam or quarantine folders when the email is delayed.
- Contact the account administrator if the registered email is no longer accessible.
What Happens Next
The old password is replaced and the user can authenticate with the new credential.
Frequently Asked Questions
Why did the verification email not arrive?
Confirm the email address, check spam filtering, wait briefly, and retry. Persistent delivery failures may require the configured email provider to be reviewed.
Can an administrator see my password?
No. Passwords should be reset through the secure recovery flow rather than shared or displayed.