Overview
Create a Website Channel widget, configure allowed domains, install its snippet, and verify customer messaging.
Before You Start
- Website Channel access in the current plan.
- Permission to manage integrations for the organization.
- Access to edit the target website or its tag manager.
Steps
1. Open Website Channel
Go to Integrations, choose Website Channel, and open the Widgets tab.
2. Create the widget
Enter the widget identity, appearance, welcome content, conversation behavior, and allowed domains.
3. Configure visitor handling
Review the pre-chat form, routing, opportunity creation, AI, calendar, and WhatsApp continuation options.
4. Copy the installation snippet
Open the widget detail page and copy the highlighted script exactly as shown.
5. Add the script to the website
Place the snippet before the closing body tag or add it through the website's supported tag manager.
6. Verify the installation
Open the allowed website domain, start a test conversation, and confirm the session appears in Zappilo Chat with the website icon.
Recommended Practices
- Add domains one at a time and include every hostname that should load the widget.
- Test both desktop and mobile layouts.
- Use the unread badge to confirm visitors can see when a new tenant reply arrives.
What Happens Next
Website visitors can start conversations that are managed alongside WhatsApp sessions in the unified Chat page.
Frequently Asked Questions
Why does the widget not appear?
Confirm the script is present, the widget is active, and the current hostname is included in Allowed Domains.
Where do website messages appear?
They appear in the tenant Chat page and are identified by the Website Channel icon.